How can we help?

Yes. Your progress, settings and daily-siege best score are saved only on your phone. We never receive them, so we cannot restore them. Uninstalling the app or clearing its storage deletes them.

Purchases are handled by Google Play, so we never see your card. First, close and reopen the game. If the item is still missing, find the order in Google Play (Profile, Payments & subscriptions, Budget & history) and email us the order number that starts with GPA. Refunds for Play purchases are requested from Google Play.

No. Neither app asks you to sign up, and neither asks for your name, email, phone number, contacts, photos or precise location.

Both apps show ads from Google AdMob, limited to content rated for teens and older. You can reset or delete your advertising ID in Android Settings, Privacy, Ads.

The daily briefing is one notification a day at the time you choose. Change the time or turn it off in the app, or turn its notifications off in Android settings.

Saved stories, your listening position and your settings are kept only on your phone. Uninstalling the app or clearing its storage deletes them.

SAI has its own site. Sign-in, membership and account settings are at talktosai.com. If something there is not working, email us with what you saw and when.

Send a deletion request. We confirm it comes from the account holder, delete your account data within 30 days, and email you. We keep only what the law requires or allows, such as purchase and billing records and the record of which Terms and Privacy Policy you agreed to.

Yes. Email us from the address on your account and say what you need. We confirm it is you before we send or change anything.

Our Privacy Policy lists what we collect, why, who processes it and how long we keep it, with a section for our apps.

Yes. Before work starts, you get a full refund. After work starts, you get a refund of the unused balance. The full rules are in the service terms.

Cancel future renewals from the Subscriptions page in your store account, or email billing and we will do it for you. Plans renew at the price and frequency shown at checkout.

It depends on the package. We confirm the scope and timing in writing before work starts. Website Quick Fix is delivered within 24 hours for one specific problem.

You own the custom work you paid for. We keep the general tools we reuse across projects.

Email billing with the date, the amount and the last four digits of the card. Never send the full card number.

Tell us privately, with the steps to see it. Please don’t share it publicly until we reply.

That was not us. We never ask for passwords, full card numbers or ID documents by email, chat or phone. Forward the message to security.